3-Tourist tax: French tourist tax is 4% of the accommodation fee per person (over 18 years of age) per night, and is payable in cash when you check out. It is not charged on extra services.

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Bookings and payments

1-To make a booking, you must send us: (i) the completed booking form, and pay (ii) the full fee for your accommodation, and (III) the damages and breakages deposit (DBD).  The DBD is €300 for a 2-6 night stay, and €500 for 7+ nights. This applies also to guests booking through booking.com.

2-When a guest makes a booking we receive an email notification of this, and will send you a payment link for the cost of the accommodation and the DBD. You must use the payment link to pay for your booking. When you book for two guests, you are both bound equally by these terms, and bookings are not transferable. Bookings for one guest do not attract discounts.

3-If you leave the lodge clean, tidy and with all its contents complete and undamaged, your full deposit will be refunded in euros minus transaction fees and bank charges  3 calendar days after you leave. Please note that it may take several days to arrive in your account. We are unable to repeat the payment, so if it is delayed, we suggest speaking to your bank.

 

Check-ins and check-outs

1-Check-ins are 5pm-6pm French time, and check-outs are 10-11am French time.
2-When checking in, we will scan your passport ID or TdS card and you must sign the check-in form. Extra services, such as mid-stay cleans, linen changes or dinners, must be booked and paid for in cash then. They will be recorded on your check-in form. We will then give you the keys and take you to the lodge to settle in.

3-If you do not arrive to take advantage of your stay, this will count as a 'No-Show' and will be subject to our normal cancellation terms. If you anticipate not arriving on your start date (i.e the next day), you must confirm this by email to ingrideburling@gmail.com on or before the start date of your stay so that this will NOT count as a 'no-show'. Texts will not be accepted. A confirmation will be sent by return. Late arrivals and early departures do not attract discounts or refunds.

4-When checking out, you must return to us (i) the front door keys to the lodge, (ii) the remote for the Vellux blinds in the lodge, (iii)) any other items you may have loaned from us during your stay. You must also pay the tourist tax in cash.

5-We like to be generous, but please appreciate that if you leave after midday, so that our next guests cannot check in on time, we may at our discretion deduct a further night from your deposit.

6-Belongings left behind by your party will be returned at your expense or disposed of by mutual agreement. We can only store items at your risk to the end of the season, in which your holiday falls. If your possessions are still with us at the end of the season without your having arranged for them to be picked up or sent to you, then you agree that we can dispose of them at our convenience without owing you refunds, compensation or reimbursement.

 

Changing your booking dates, and cancellations

1-You can change your stay dates, provided the new dates are available and your original booking was made through our website. To do this, check with us first that your desired dates are available.
If they are, then cancel your original booking and make a new booking for your new dates. If you booked your stay with us through Booking.com, you can only change the dates if the new dates are available, provided we agree to this and provided this does not breach Booking.com's own terms. Please consult them first before making such a change. 
2-If you cancel your holiday 30 calendar days or more before your stay starts, you will get a 100% refund. If you cancel between 14 to 30 calendar days before your stay starts, you will get a 50% refund. With less than 14 calendar days notice, there will be no refund.

 

Linen changes

1-Bedlinen, bath towels and tea towels are included in your fee, but please bring your own beach and swimming towels. You can opt to use your own linen, if you prefer, but this will not attract a discount.

2-Bedlinen is changed at the end of your stay, if it is up to 7 nights. For stays of 8+ nights, you can have midstay changes, which must be booked after your arrival and paid for in cash when booked. A change consists of a fitted sheet, duvet cover, pillow cases; towels and tea towels, and costs €32.

3-There is an honesty box for the use of the washing machine and dryer in the laundry room. We suggest a payment of €3 euros for a wash and €2 for the dryer. Please use your own detergent and conditioners. 

 

Cleaning

1-We do not charge for end-of-stay cleaning, but we do ask our guests to leave the lodge clean and tidy, and with the contents present and undamaged. If it is not, we will deduct monies from your deposit at a rate of €25ph for cleaning, and the full cost of replacing damaged/missing items. To aid you in cleaning the lodge, we have placed a list of recommended actions inside the upper kitchen  cupboard, next to the fridge/freezer. 
2-You can book a midstay clean for each full week that you stay here and these should be booked and paid for in cash on arrival. A midstay clean is €50. During cleaning the lodge must be vacated.
3-After your departure we do an inventory check and additional cleaning: window sills, door handles, light switches, lamps; appliances; kitchen unit fronts; the bathroom; wet wiping the floor, washing and ironing the bedlinen and tea towels, and replacing cleaning materials and toiletries. 

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Dinners

1-You can book up to 2 dinners in any calendar week, except on check-in days, and depending on Ingrid's energy and time. Dinners cost €35 per person for 2 courses, €43 per person for 3 courses, and €50 per person for 4 courses. They must be booked and paid for in cash on or after arrival.  They can be postponed or cancelled up to 9am the day before for a refund..2-French hospitality law requires that such booked dinners be eaten en famille, which means they must be eaten with us,and everyone eats the same dishes. 
3-French law says that guests and owners must each provide their own alcohol, until we obtain an alcohol license. We will be applying for this in due course and appreciate your patience. Ingrid obtained a Food & Safety certificate meeting HACCP standards in 2023.
4-We regret that we cannot accommodate people with life-threatening allergies.
 

Illness during your holiday

1-We recommend you to take out holiday insurance and/or bring a European Health Insurance Card (EHIC) to use in the event of illness or injury. There is a doctor 20m away from our gates, and an excellent local hospital (open 247) is in Confolens  (15mins by car). We regret that you will not be able to isolate with Covid here.

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Complaints, breach of contract
1-We will do our best to make your stay the happiest time for you, but if something is not to your liking or fails to meet your expectations, or malfunctions while you are here, you agree to bring this to our attention during your stay, so that we can address the matter and ensure your holiday continues to be enjoyable.
2-Abuse or violence by guests towards us and/or our property is a breach of contract. In this event appropriate emergency services may be called and your stay terminated without notice or refunds. So far all our guests have been lovely, though!
3-If we cannot honour your booking, we will cancel it in writing (email, not text) and your fee will be refunded.

 

Disabled access

The lodge is unsuitable for heavily pregnant ladies, the disabled or small children. Pets and smoking are not permitted inside. You may smoke outside, provided you use the ashtrays and sand containers to dispose of your cigarette butts.

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Data Protection and Privacy

1-Client data is handled in accordance with French law. To view all our policies, including those of our ISP (Wix.com) and our payment gateway (Stripe), please click here. If you do not understand any aspect of their terms, please consult them.
2-You have the right to decide when, where and how images of you and/or your property are used and we have the  same rights. We will ask for your prior permission by email before posting any images of you and/or your property anywhere. By the same token, you agree to ask for our prior permission before using any images of us and/or our property. 
3-For marketing purposes, you give us permission to quote the testimonials that you have written in our guestbook, subject to a normal/basic proof-reading and spell-check etc.

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Signatures and legal action
1-When one of the proprietors (Mark Burling and Ingrid Burling) signs any document or contract relating to stays in Lindon Lodge, it shall count as the signature for the other proprietor also. 
2-All legal action must be brought before the French courts.